No products in the cart.
Nothing in this website is to be construed to be a contract or agreement between yourself or your organisation and Hello Hello Plants & Garden Supplies. Your agreement with us will be formed in full by a specific contract alone.
Hello Hello Plants & Garden Supplies makes no claim that the information in this website is accurate or up to date. This will include text, prices and images. Its purpose is only to provide a basis for information regarding the services of Hello Hello Plants & Garden Supplies.
Delivery Timeframes
Delivery timeframes are provided as a guide only. Your exact delivery time will be communicated to you by Hello Hello Plants & Garden Supplies staff. You are entitled to a refund of undelivered products if agreements as to delivery that are communicated in written correspondence such as emails are not met. From time to time products are not available, or availability means that items can not be delivered within the normal time frame. If this occurs we will endeavor to contact you to arrange either a new delivery time, or if the item is not available a credit or refund.Exchange of Goods
We are happy to exchange goods within 14 days of purchase as long as they are in the same condition as when they were purchased. Plants that have been planted or have wilted will not be accepted for exchange. It is at the managers’ discretion to exchange or replace goods purchased. This will only be considered upon presentation of your original cash register receipt or online sales invoice. For a change of mind, we are not able to give cash refunds, and credit notes will be issued where applicable. Cases where plants die within 14 days of purchase are subject to review by the staff of Hello Hello Plants & Garden Supplies to determine the cause, and replaced where found to be defective. Plants killed by incorrect handling or treatment by the customer will not be replaced or refunded. You are entitled to a refund under Australian law if the goods or service we rendered to you were not as promised or described. For example, if we are unable to provide the plant variety you purchased, you are entitled to a refund if you are not happy with a substitute plant. Return of goods will be required to obtain a refund. Additional guarantees are issued from time to time by Hello Hello Plants & Garden Supplies that may modify these terms, such as unconditional replacement of Celtic Cascade plants. Any such guarantees are described in documentation found on our website, and only remain active while published therein. Any request for a refund should be made by either phoning Hello Hello Plants & Garden Supplies directly, or emailing us. Your request should be made immediately. Unfortunately we can not refund the deposit if the delivery is to be carried out on the same day as the request to refund has been made. In any case a small administrative fee may be deducted from your deposit if refunded.Limit of Service
If Hello Hello Plants & Garden Supplies determines that it can not complete your delivery within the time frame requested or agreed to, or if the work is outside our resources and we can not organise an alternative, we may cancel the job by refunding any deposit made and contacting you that this has occurred.External Links
Links to external websites are provided for information only. We make no undertaking that the information on those sites is accurate or factual.
Any questions can be directed to the proprietors by contacting us as shown.
